Payment Methods
1. For your convenience, we gladly accept Visa and MasterCard with condition applied.
2. You may prepay your order with a cheque made payable to Taipak Enterprises Ltd.. Please allow a week of cheque clearance period, so we strongly recommend sending your cheque in advance. Taipak will charge CAD$ 40.00 for any NSF / Dishonoured cheques.
3. Net terms available upon approval.
Please allow 2 weeks for credit approval based on the speed of replying from your references. Please contact our office for credit application form or download the form from the following links:
For Canadian customers: Credit Application Form
For customers outside Canada: Credit Application Form
Shipping:
1. Our schedule delivery in Metro Vancouver Area is every Tuesday and Friday. Please place your order at least one day in advance.
2. Free delivery is available to Metro Vancouver Area for order quantity larger than 5 cases.
3. Any incorrect shipment or discrepancy of the order must be reported within 5 days of receipt.
4. Taipak ships orders by UPS, FedEx, Purolator, Canada Post and Trucking according to customers’ requirements. Contact us for additional shipping methods and freight costs.
Return & Exchange:
1. Return and exchange request must be reported within 5 days of receipt of the shipment.
2. All items returned must be in original package, free of markings, and in clean, resalable condition.
3. Merchandise with customized valve location and tin-tie service cannot be returned or exchanged.
4. Shipping charges are non-refundable.
5. Customers are responsible for all return freight charges, including duty and tax, if applicable.
6. All refund will be made by cheque after the returned items are received.
7. Replacement items will not be sent until the returned items are received.
8. If customers need replacement items immediately, they must pay for the replacement order in full. Credit for the original order will be issued once the returned shipment is received.
9. Please return packages to:
Taipak Enterprises Ltd.
Unit 125 – 23000 Fraserwood Way
Richmond, BC
V6V 3C7 Canada
TEL: 604-522-1218
For your protection, Taipak suggests customers to use an insured shipping method that can be tracked. We are not responsible for packages lost in the mail or damaged in transition.
