Our
HEALTHCARE
EFFICIENT, HIGH-QUALITY SERVICES FOR HOSPITALS, OUTPATIENT CENTERS & PHYSICIAN PRACTICES
Today more than ever, it has become increasingly important for physicians, hospital systems, outpatient centers and other healthcare providers to deliver improved patient care while reducing wait times and providing friendly, flexible ways to handle patient interactions like scheduling and registration.
At the same time, healthcare administrators are looking for cost-effective, alternative ways to keep costs down while leveraging their limited resources to deliver optimal efficiency and service.
With over 25 years of experience in outsourced customer care and back-office BPO services, including delivering hands-on support for several of the country’s largest health plans and regional healthcare networks, iSourceUSA can help.
DEMONSTRATED HEALTHCARE EXPERTISE iSourceUSA
comprehensive Healthcare Services, designed to help control administrative costs while improving the overall patient experience include:
PATIENT-FACING CONTACT MANAGEMENT
- Appointment scheduling/reminders
- Patient registration
- Billing and claims management
- Patient satisfaction surveys
- Revenue cycle management (collections)
BACK-OFFICE PROCESSING
- Mailroom, scanning & OCR
- Data entry
- Claims adjudication (Health, UB92, Dental, Pharmacy, Vision)
- Premium billing and reconciliation services
CUSTOMIZED SOLUTIONS FROM A PROVEN OUTSOURCED PARTNER
iSouceUSA Healthcare Servicesdivision works with hospitals, physicians, labs and outpatient center administrators to achieve streamlined operations and integrated data, IT/systems and product knowledge – across all patient touch-points: phone, Web, white mail, e-mail and fax.
iSourceUSA provides comprehensive, end-to-end solutions spanning live agent contact center services, interactive voice response (IVR) and advanced speech recognition, pre-recorded outbound alert notification, and back-office BPO services.
Our dedicated healthcare specialists, comprising mid- and senior-level managers with direct healthcare expertise, provide high-quality patient services in a HIPAA-compliant environment meeting rigid industry-certified quality assurance procedures.
Utilizing our automated IVR and advanced speech recognition solutions, combined with our live agent contact center operations staff, iSourceUSA can efficiently and seamlessly provide a range of front- and back-office patient support services. For patient scheduling, we handle initial appointment-setting as well as pre-recorded automated outbound appointment reminders with inbound IVR and call routing capabilities for re-scheduling. iSourceUSA can then continue managing the entire patient lifecycle experience, handling claims/billing management and patient satisfaction surveys.
