iSourceUSA

INDUSTRY


Inbound Call Center
Your company takes great pride in how you treat your customers. At iSourceUSA we share the same feelings and can help you provide exceptional customer service, order taking and helpdesk support to your clients. Our inbound call center agents have experience and expertise making customers happy all over the world. We work with traditional and online catalogue companies in the US to take customer orders and provide product support. These same firms also use us for their chat support and outbound telemarketing as well. We have the best in VOIP phone service and operate with fully redundant and secure systems, so your customers will always have a clear call. Our inbound call center agents have experience in taking airline reservations, hotel bookings, customer retention programs and much more.


Inbound Customer Support
Talented and friendly inbound agents to broaden your customer service.
Cut Costs
iSourceUSA is the cost-effective answer to expanding your company's customer service and telephone order taking. Our experienced inbound agents have the "soft touch" required by all of our customers. We offer small and midsized businesses the same high-quality inbound call center solutions that the big names enjoy. But, unlike at the big centers, you'll never feel lost with us.
Customized Service
We can customize our call center services to fit your organization. Let us help you design a program to optimize conversion, increase sales, and create a positive experience that leads to loyal and repeat customers. Every member of your inbound customer support team understands their importance to supporting your acquisition and retention initiatives. Our highly trained call center agents treat your customers with the care and attention you would expect from one of your own employees.

  • Order Taking and Order Processing
  • Appointment Setting
  • Customer Service Support
  • Customer Retention
  • 800 Toll Free Customer Services
  • Schedule Appointments and Bookings
  • Conference and Seminar Reservations
  • Directory Assistance
  • Technical Help Desk Assistance
  • Overflow Call Answering


Outbound Call Center
Do you want to take advantage of the same sales force that many of the top lead generation companies use to build their market share? 's sales teams will help your business grow. Our telemarketing agents have the experience to make your sales campaign a success. We have talented scriptwriters who know how to market to your customers, and we use the newest dialing technology to make sure your agents are on the phones selling and not waiting for their calls to connect. At iSourceUSA, we work hard to make sure we exceed your sales expectations. Major lead generation and data collection companies trust iSourceUSA to help them gain market share. Why should your business be any different?


BPO
Our business process outsourcing unit is the fastest growing part of our business and we are saving companies money on all of their back office operations. We offer data-entry services and more classic back-office functions. Let us know what you need and we will provide.

Virtual Assistant
iSourceUSA began its business as a boutique provider of top quality virtual assistants to companies. Your virtual assistant can make everyone in your office more efficient by taking care of the important, yet time consuming tasks that businesses are faced with. We have staff that can help you with telemarketing to potential customers as well as provide chat support and email requests for existing customers.

Talent
iSourceUSA call center agents are college educated and hand-selected to match your customer service program requirements. We can arrange for daytime, overnight, or 24/7 coverage. We offer more value, more sales, and more service.

  • Outbound Call Center
  • Lead Generation
  • Telemarketing
  • Reach Out to Clients, Prospects, and Customers without Reaching Deep into Your Pocket

Experience
iSourceUSA has highly skilled agents with years of experience selling products and telemarketing over the phone. Our managers and team leaders come from many disciplines and have worked in call centers in the US and Europe. We tailor programs that fit your needs and offer the best in script writing, quality control, and outbound call training. And our detailed reporting lets you be sure your campaign is running the way you expect. iSourceUSA works with some of the largest lead generation companies in the United States and we provide our clients with fresh sales opportunities daily.

Value
With iSourceUSA's offshore call center you get more value for your outbound calling campaigns. Our comprehensive support ensures high sales ratio, customer service and the best return on investment. Our Philippine telemarketing team have helped our clients sell: Health Care Products, Advertising, Subscriptions, Vacation Property, Computer Equipment and much more.
  • Outbound Call Center Services
  • Sales Lead Generation
  • Telemarketing
  • Schedule Appointments
  • Market Research
  • Surveys
  • Data Verification
  • Fundraising
  • Postsales Follow-Up

Experience
iSourceUSA uses the newest and most advanced predictive dialer technology to make sure your outbound campaigns run at maximum efficiency. Research indicates that predictive dialing can increase call center efficiency by close to 300%. We offer onsite monitoring and call recording of our agents and outbound call center activity to optimize sales conversions and call outcomes.

Flexibility
iSourceUSA's pricing is both competitive and flexible. We accept projects on an hourly rate, a blended pay-for-performance rate and a monthly base rate. For proven campaigns only, we can bill on a pure pay-for-performance basis. We also give you the flexibility to add agents to projects fast. Our onsite training and quality control ensures that your expectations will be met.