Inbound Call Center
Your company takes great pride in how you treat your customers. At iSourceUSA we share the same feelings and can help you provide exceptional customer service, order taking and helpdesk support to your clients. Our inbound call center agents have experience and expertise making customers happy all over the world. We work with traditional and online catalogue companies in the US to take customer orders and provide product support. These same firms also use us for their chat support and outbound telemarketing as well. We have the best in VOIP phone service and operate with fully redundant and secure systems, so your customers will always have a clear call. Our inbound call center agents have experience in taking airline reservations, hotel bookings, customer retention programs and much more.
Inbound Customer Support
Talented and friendly inbound agents to broaden your customer service.
Cut Costs
iSourceUSA is the cost-effective answer to expanding your company's customer service and telephone order taking. Our experienced inbound agents have the "soft touch" required by all of our customers. We offer small and midsized businesses the same high-quality inbound call center solutions that the big names enjoy. But, unlike at the big centers, you'll never feel lost with us.
Customized Service
We can customize our call center services to fit your organization. Let us help you design a program to optimize conversion, increase sales, and create a positive experience that leads to loyal and repeat customers. Every member of your inbound customer support team understands their importance to supporting your acquisition and retention initiatives. Our highly trained call center agents treat your customers with the care and attention you would expect from one of your own employees.
Outbound Call Center
Do you want to take advantage of the same sales force that many of the top lead generation companies use to build their market share? 's sales teams will help your business grow. Our telemarketing agents have the experience to make your sales campaign a success. We have talented scriptwriters who know how to market to your customers, and we use the newest dialing technology to make sure your agents are on the phones selling and not waiting for their calls to connect. At iSourceUSA, we work hard to make sure we exceed your sales expectations. Major lead generation and data collection companies trust iSourceUSA to help them gain market share. Why should your business be any different?
BPO
Our business process outsourcing unit is the fastest growing part of our business and we are saving companies money on all of their back office operations. We offer data-entry services and more classic back-office functions. Let us know what you need and we will provide.
Virtual Assistant
iSourceUSA began its business as a boutique provider of top quality virtual assistants to companies. Your virtual assistant can make everyone in your office more efficient by taking care of the important, yet time consuming tasks that businesses are faced with. We have staff that can help you with telemarketing to potential customers as well as provide chat support and email requests for existing customers.
Talent
iSourceUSA call center agents are college educated and hand-selected to match your customer service program requirements. We can arrange for daytime, overnight, or 24/7 coverage. We offer more value, more sales, and more service.